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Digital Field Tickets

From signature to invoice. No paper.

The paper field ticket is where the most operationally expensive workflow in upstream still lives. Operators with 200+ AFE-active wells routinely run 1 to 2 FTEs in ticket reconciliation, dispute 8-15% of vendor invoices, and surface unrecorded liabilities at month-end. WorkSync digital field ticketing closes the loop from wellsite signature to invoice reconciliation against AFE and LOE budget.

1–2 FTE
in ticket reconciliation, per 200+ AFE-active wells
50%+
reduction in disputed invoice lines in 6 months
95%+
ticket-to-invoice auto-match rate
< 12 mo
typical payback period

The lifecycle

Four stages. Where paper breaks each.

Stage 01

Wellsite capture

Paper breaks

Vendor crew (or service company tech) records work performed at the wellsite. Paper ticket lives in a clipboard for hours or days. By the time it reaches the office, signatures are illegible, dates are wrong, or the ticket is lost.

WorkSync fix

Mobile capture by vendor crew at the wellsite. Operator company man signs digitally with timestamp + GPS. Ticket exists in the office system before the crew leaves location.

Stage 02

Approval routing

Paper breaks

Paper tickets accumulate in the company man's truck, get faxed or photographed to the office, and go to manual cost-coding by accounts payable. Approval can take 5-15 days. Tickets get lost.

WorkSync fix

Digital tickets land in operator approval queue immediately. Cost-coded against active AFE or LOE bucket. Approval typically same-day. Audit trail traces every change.

Stage 03

Invoice reconciliation

Paper breaks

30-60 days later, the vendor invoice arrives. AP staff manually match invoice lines to paper tickets. Mismatched line items kick off phone calls between operator AP, vendor billing, and the company man who signed the original ticket. 8-15% of lines get disputed.

WorkSync fix

Reconciliation engine matches digital tickets to vendor invoices automatically on equipment ID, date, well/lease ID. 95%+ auto-match rate. Mismatches surface for human review, not as the default state.

Stage 04

Month-end close

Paper breaks

Tickets that got lost or delayed past close date become unrecorded liabilities, surprising the next month's cost report. Distorts AFE-vs-actual and LOE-per-BOE math at the time of board reporting.

WorkSync fix

Live cost ledger updates with every approved ticket. Month-end close runs on real numbers, not estimates. AFE-vs-actual and LOE-per-BOE both lock in earlier.

Frequently asked

What AP and ops managers ask about digital tickets.

What are digital field tickets?

Field tickets are the line-level vendor records of work performed in the field: hours, equipment, materials, chemicals, labor categories. Historically these were paper tickets signed at the wellsite, scanned, mailed, faxed, or photographed back to the office for invoice processing. Digital field tickets replace that chain with a direct mobile-to-office capture flow with signature, GPS stamp, time stamp, photo evidence, and direct routing into the operator's approval workflow and invoice reconciliation.

What does paper field ticketing actually cost?

Three compounding costs. (1) Reconciliation time: each missing or illegible paper ticket spawns 30-60 minutes of phone calls between operator AP, vendor billing, and the company man. Operators with 200+ AFE-active wells routinely have 1-2 FTEs in field-ticket reconciliation. (2) Disputed invoices: 8-15% of vendor invoices get disputed at the operator side because the underlying paper trail does not reconcile (illustrative industry figures). (3) Unrecorded liabilities: tickets that get lost or delayed past month-end show up as surprises in the following month's close, distorting the cost model.

How does WorkSync digital field ticketing work?

Vendors and operators capture tickets on a shared mobile app at the wellsite. Operator company man signs digitally with timestamp + GPS. Ticket carries equipment ID, labor categories, materials/chemicals, and photo evidence. The ticket lands in the operator's approval queue immediately, gets coded against the active AFE or LOE budget line, and reconciles against the eventual vendor invoice automatically. No paper.

How does this integrate with our accounting / AFE / ERP system?

Digital tickets flow into Enertia, PakEnergy, W Energy, Oildex, Quorum, P2, or SAP via the DataHub. Cost coding (AFE line, LOE bucket, well/lease) is captured at ticket creation and carried through invoice reconciliation. The DataHub's reconciliation engine matches tickets to invoices on equipment ID, date, and well/lease ID.

Does this work with vendors who are not on the WorkSync app?

Yes. Three capture modes are supported. (1) The vendor uses the WorkSync app, which is the native flow. (2) The vendor stays on its own e-ticketing system and the tickets arrive by API. (3) The vendor stays on paper, and a scan or photo goes through OCR into the same approval flow. The reconciliation engine runs against all three, so a mixed vendor base reconciles the same way.

What is the ROI on digital field tickets?

Two compounding wins. (1) Reconciliation time comes back to the month-end close roles that were spending it chasing paper. (2) Disputed line items fall, because the signed digital ticket is the source of truth for both sides of the invoice. Both are measured on your own tickets during the 4-week pilot rather than assumed from a benchmark, under the Impact Guarantee: license fees only when the metrics move.

Replace paper tickets in 4 weeks.

Pilot covers one active drilling, completion, or workover program. Vendors onboarded in days. Reconciliation engine running by Day 14.